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FAQ
Members Program Terms & Conditions
Is your web site secure?
Your privacy is important to us. We have implemented industry security measures to protect the loss and misuse of the information under our control.
Do you offer trade pricing, or volume discounts?
Yes, we do. Please email us at info@workco.com to see if your order qualifies.
Are samples available?
The sample requests are accepted for our registered customers. The samples will be provided for designers & architects who are accepted into our contract program as well. We are happy to send textile and finish samples. Please email your request to info@workco.com
Do you charge sales tax?
ShopWorkco is required to collect sales tax for orders shipped within the state of Michigan only. Sales tax is applied to the total amount of the order in accordance with Michigan state tax laws.
What is the lead-time on my order?
Lead-times can vary depending on the item ordered. Some items are in stock and ship immediately, while others are made to order with lead-times estimated at 14-16 weeks (Prostoria), 22-24 weeks (Artisan).
What does "quick ship" mean?
Quick-ship means an item is in stock and ready to ship.
Can I request expedited shipping for an additional fee?
Under unique circumstances this is possible. That can also depend on the product ordered and manufactuer.
What are my delivery options and how much do they cost?
Shipping and handling charges are $99. Local, white glove delivery is $199. Not all orders are subject to shipping charges.
What type of delivery should I expect? UPS, FedEx, Curbside, Inside, or White Glove?
Your order will be shipped the most efficient method and will depend on many factors such as size, location of factory and destination. For more details you can email us at info@workco.com
Do we ship outside of the continental U.S.?
No. We regret to inform you that we are not able to sell or ship our products to customers outside of the continental U.S.
Do you have a retail store? Where are you located?
Yes, our curated showroom is located in downtown Birmingham, MI. Please email us at info@workco.com for further instructions.
Is assembly required?
Most of our items do not require assembly, though assembly is required on some items. If in doubt, please do not hesitate to email us for instructions.